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Returns & Exchanges

Details about Refunds & Exchanges

My priority is to create a ✰✰✰✰✰ experience for you when shopping with me, making sure you are happy with your purchase and love wearing what you buy from me. 
For any reasons if you are unhappy with an item or it is faulty please notify me by emailing me at theartisantribe@gmail.com within 7 days of receiving the purchase and I will be more than happy to rectify the situation or refund you. 

Please message me for my returns address, customs info & return your purchase in all it's original packaging & I can refund your purchase minus shipping & handling fees as soon as I have received your item.

It is your responsibility to make sure the item reaches me safely so that I can make the refund.
I am unable to refund shipping and handling costs.

 

Custom's information for a return to the U.K.

Please contact me about completing the Customs Declaration form correctly when returning an item outside of the UK (email me first so that I can help you with completing the Custom's declaration form) as items arriving into the UK over £14 that are marked as 'merchandise' incur a customs and handling fee. In the case of a return the item is not merchandise as it is a Return item sold from the UK and hasn't been purchased from your country so please make sure you fill this correctly otherwise I will have to deduct the customs and handling fee from your refund.

 

If an item arrives to you damaged (U.K & International Orders)

If an item (UK or International) arrives damaged, please contact me as soon as you receive the item. I might ask you to send a photo and describe the condition of the item and the packaging so I can ensure this doesn’t happen again.